Gary Forger, contributing editor for Modern Materials Handling, recently wrote an article about how distribution centers handle customer returns in the modern world of ecommerce. He asked top industry experts, including St. Onge Company’s Bryan Jensen, for his opinion. Bryan discusses how customer returns can cause headaches when trying to forecast DC operations.
“Returns are a complete unknown and are entirely a customer decision,” explains Bryan Jensen, chairman and executive vice president of St. Onge. “The seller has no say in the buyer’s decision to return any item. However, the seller has to both satisfy the already unsatisfied customer and minimize the disruption to its operations,” adds Jensen.
Click here to read the article on the Modern Materials Handling site!