Our very own Bryan Jensen and Kira Bilecky were quoted in an article about reverse logistics for the October 2023 issue of Modern Materials Handling. Together, they shed light on the complexities of processing customer returns. Use the link below to read the full article!
Bilecky explains that “organizations today are earning customer trust by providing transparency around their attempts to being more circular. Reverse logistics and disposition plans are increasingly shared publicly with customers.”
Jensen of St. Onge continues on to say the circular supply chain has started to focus on reverse logistics in the past 18 months.
“It’s part of the environmental, social, and corporate governance [ESG] conversation, and it’s only in the very earliest stages. The challenge is to close the loop on the returns cycle when disposal is the final step in the process. This is definitely something to watch going forward,” says Jensen.
Click here to read the full article!
