St. Onge Company’s Matt Kulp recently published an article in the September/October edition of PARCEL. Entitled “The Retail Revolution: How Businesses Can Survive in a Post-COVID World,” the article discusses how the COVID-19 virus has changed the way consumers interact with businesses, particularly brick and mortar shopping. Matt also analyzes data to try and predict what the post-COVID world will look like.
While it seems that e-commerce as a whole would benefit from retailers shutting down stores, CommerceNext reported that in reality, 64.5% of online business have seen less, rather than more, online business. That is, unless you are Amazon. Consumer spending on Amazon is up 35% from 2019, and by mid-April, it had already hired 80,000 new workers to help with the increase. With stay-at-home order in effect, more people are taking advantage of grocery deliveries and, once again Amazon is at-the-ready with its Amazon Fresh delivery service.
While this huge boom in demand is great for Amazon, the sudden uptick has presented problems in terms of the supply chain and distribution. Flexibility, adaptability, and creativity have all contributed to finding answers to the distribution dilemmas. One answer is turning empty stores into stores again, but for home delivery.
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